Thank you for visiting and shopping at Fordi. Following are the terms and conditions that constitute our Shipping Policy.
1. Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Fordi is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Fordi is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
2. International Shipping Policy
We currently do not ship outside Belgium.
3. Returns Policy
We want you to be 100% satisfied with your purchase from Fordi. Once you have received your delivery, please inspect the product(s) and inform us within 5 days of delivery if anything is missing or has been damaged in transit. We will refund or replace any item that arrives damaged. The original box for the product needs to be saved to be able to claim the product. Please contact our customer team for more info on how to proceed at info@fordi.eu
If you are not happy with your item, you may return your non-damaged and unused Fordi purchase in its original packaging within 14 days. The customer is responsible for shipping charges associated with returning a non-damaged item to our warehouse in Melsele. Please contact our customer team for more info on how to proceed at info@fordi.eu